CUSTOMER SERVICE

Please Note: Your order will ship 7-10 business days after you place it.  Please allow up to 2-5 additional business days to receivey your order (or 5-10 business days for international shipments).  If you would like to arrange for faster order turnover, please e-mail us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it   Thank you for your patience.  

Payment

When you have finished shopping and adding items to your cart, you will be directed to the secure Paypal site, where you will complete your transaction using either credit or debit card.  Although we plan on it for the future, at the current time we do not accept checks.

We regret that once we have shipped your order, it cannot be cancelled; if you would like changes to be made, please see our return and exchange policy below for instructions on what to do with the shipment once you receive it.  We want to make sure you have a satisfying experience with us.  Therefore, if you have questions or concerns about any of our products, please e-mail us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it , and we will do our best to provide answers before you make your purchase.

Shipping for USA, Canada and Mexico

Shipping costs are based on the total value of your order, as shown below. 

Order Total             Shipping & Handling

$0 - $22.00                         $4.00

$22.01 - $40.00                   $5.00

$40.01 - $75.00                   $6.00

$75.01 and up                     Free   (If the site charges you, rest assured you will receive a refund right away)

We ship via USPS Priority mail or USPS First-class mail with delivery confirmation.  Your order will usually ship about 7-9 days from the day you place it.  Please allow an additional 2 to 5 business days for delivery (5 to 10 business days for international shipments).  If you are concerned about receiving your order within a particular time frame, please e-mail us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it , and we will try to accomodate your request. 

International Shipping

We will gladly ship worldwide.  Note that additional charges for international shipping, customs duty and tax will apply, and delivery will take longer.  We ship via USPS first-class international mail, which takes 5-10 business days from the shipment date.  

Order Total             Shipping & Handling

$0 - $40.00                         $10.00

$40.01 - $75.00                   $12.00

$75.01 and up                     Free   (If the site charges you, rest assured you will receive a refund right away)

Return Policy

If you wish to return your purchase, you must first e-mail us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it before returning your order.  Returns are accepted within 14 days of receipt for a full refund excluding return shipping & handling costs.  Of course, returns that are due to our fault are exempt from these additional charges.  If your return is postmarked between 15 and 21 days after receipt, you will receive merchandise credit for future purchases.  This credit will expire one year after it is issued.  

Returned items must be in their original condition.  Items that have signs of being worn, dirtied, or washed cannot be returned for an exchange, refund, or credit.  Symmetry Fashion reserves the right to determine whether a returned item is eligible for these options. 

To ensure that returned items are protected during transit, we require that you keep them in their original waterproof packaging, carefully re-seal them in the original tear-resistant envelope, or place them in a new one.  We are not responsible for items damaged during shipment, nor are we not responsible for items lost in the mail, so be sure to insure and track your return package if using USPS.  You may also use FedEx or an equally reputable insured carrier that can deliver to a PO Box.

Terms and Conditions

Upon using this website, you automatically agree to the following terms and conditions, which may change at any time without notice.

All logos, pictures, and text on the www.symmetryfashion.com website are property of Symmetry Fashion Inc. and cannot be duplicated or used without our formal written approval.

There may be errors on the website regarding but not limited to product descriptions, availability, or prices.  Symmetry reserves the right to change this information without prior notice to you.  While we try to keep all information as up-to-date as possible, no site can entirely avoid error.

Privacy Policy

Symmetry Fashion cares about your privacy.  Under no conditions will we agree to give or sell your personal information to any third party.  Your information will be kept completely confidential and only be used to complete your business transaction, inform you of your order status, and if you wish, to keep you updated on Symmetry new arrivals and special offers through our mailing list.

Please e-mail us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it if a particular issue was not addressed on this page.  Thank you for visiting our site and we hope you have a wonderful experience shopping with us!